Routine enquiries are normally acknowledged within one business day. Urgent deadlines should be clearly stated in the message.
Tell us what you need to achieve.
Share the basic facts, important dates and your preferred contact method. We will respond with the most relevant next step.
Choose the easiest channel.
Do not send original identity documents or confidential evidence until we confirm the secure intake route.

What happens next?
We review the enquiry, identify the likely service area and ask only for the information needed for the next step.
No. Start with the basic facts. We will confirm the secure document intake route if the matter proceeds.
Yes, where a live consultation is useful. The Rosebank office operates by appointment.